Traveler’s Guide to Jewel Changi Airport

JEWEL CHANGI AIRPORT: this iconic lifestyle destination is filled with lots of fun and joy! Currently it is the seventh consecutive year that this airport is rated as the best airport at 2019 World Airport Awards! This tremendous 10-storey building includes the world’s tallest indoor waterfall (40-meters), 5 storey indoor garden and forest valley.

Jewel is made to take your breath away with the wonderful views and a massive list of things to do under one roof. There are more 280 retail brands here which makes it more like a mall than an airport.

And most of all this airport will prove you wrong if you believe that transits and stop overs are simply boring and waste of time! So, this is a mini guide for those who don’t like transits.

Basic Information

The Airport is open 24 hours but the mall opens from 10am to 10pm.  

Call: +65 6956 9898


How to Get There

From Terminal 1

Jewel is connected to the Arrival hall of Terminal 1 at level 1.

From Terminal 2&3

Jewel is 5 to 10 minutes’ walk from the departure’s hall of Terminal 2 level 2 (near row 1) and Terminal 3 level 2 (near row 11) via the link bridges.

From Terminal 4

 You can take the free airport shuttle bus that commutes between Terminal 2 and 4.

Facilities for Travelers

Changi Lounge

Photo Credit: Jewel Changi Airport

Do you have some spare time before you head off to your next destination? You needn’t worry because there is Changi lounge located at level 1 where you can relax in a comfy atmosphere. This lounge offers refreshments, Wi-Fi service, business facilities and also shower and napping amenities for all those who seek to be refreshed before the next part of their journey.

Changi lounge also offers service to fly-cruise and fly-ferry passengers in between their flights, cruise or ferry departures. They surely provide convenience from every end!

Early Check-In

Having a couple of hours in Singapore and not exploring Jewel Changi is impossible. So when you want to explore Jewel you can simply arrive early and utilize the early check-in facility on level 1 to explore the real gem! Here you can check-in your luggage and have an enjoyable hands-free experience!

*Jewel ECI Lounge operates 6 am – 11:59 pm daily.

Currency Exchange

There are FXCHANGE kiosks at level B1 AND L4 where you can easily buy major currencies. Other banks also have their kiosks.

jewel changi waterfall

Tallest Indoor Waterfall, The Rain Vortex

Baggage Storage

You don’t need to burden yourself by luggage while you are at Jewel. The Baggage Storage service at level 1 will let you explore this magical place while your belongings are held safely for you. Do note that several attractions do not allow luggage so you may need this service.

*charges apply

GST Refund

You can also claim your Goods and Services Tax (GST) refund before you leave Singapore. The refund can easily be claimed from the Electronic Tourist Refund Scheme (eTRS) kiosks at level 1. Make sure you have your passport, ticket and receipt in hand for an quick process.

I hope this information helps with your transit or stay in Jewel Changi

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